Your item must be unused and in the same condition that you received it, to be eligible for a refund.
Used items are NOT returnable or refundable. A used tool is a tool that shows any sign of use that you would not like to see when you purchase a new tool.
Return window for new current merchandise is 30 days after delivery. We will not accept returns after 30 days.
Returns must be accompanied by the RGA # (Returned Goods Authorization). Please contact us to receive the proper RGA #, address, and instructions.
We do not issue prepaid RGA # return labels, and the tool must be sent freight prepaid by the customer.
All returns must be in their original carton with all packing material intact.
All returns must be sent freight prepaid by the customer and insured.
Shipping fees are non-refundable unless the incorrect item has been shipped.
A 20% stocking fee will be charged for any unused item and returned item.
If you receive a damaged item, you need to call us at 856-784-8600 Ext. 105, within 5 days of receiving the item.